Legal
Privacy Policy
Last updated: January 1, 2026
1. Information We Collect
We collect information you provide directly including your name, email address, phone number, payment details, and location data when using our ride services. We also collect device information and usage data to improve our platform.
2. How We Use Your Information
Your information is used to provide and improve our ride-sharing services, process payments, communicate service updates, ensure safety and security, and comply with legal obligations. We never sell your personal data to third parties.
3. Data Sharing
We share limited data with drivers to facilitate rides (pickup/drop-off locations), payment processors to handle transactions, and law enforcement when legally required. All third-party partners are bound by data protection agreements.
4. Data Security
We implement industry-standard 256-bit encryption for all data in transit and at rest. Access to personal data is restricted to authorised personnel only. Regular security audits are conducted to maintain the highest protection standards.
5. Your Rights
Under GDPR, you have the right to access, correct, delete, or export your personal data. You can also object to processing or restrict how your data is used. Contact us at privacy@real-support.co.uk to exercise these rights.
6. Cookies
We use essential cookies to operate the platform and analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.
7. Contact Us
For privacy-related queries, contact our Data Protection Officer at privacy@real-support.co.uk or write to: Professional Service Support Ltd, London, United Kingdom.